Returns and Exchanges Policy

Customer satisfaction is one of our company's core values. For this reason, we are committed to providing transparent, professional, and efficient customer service, even after your order has been delivered.

If the product you receive has a manufacturing defect, was damaged during shipping, or does not match the item you ordered, please contact our customer service team within 14 days of receiving the goods. To help us process your request as quickly as possible, you may be asked to provide your order number, a detailed description of the problem, and photographs documenting the condition of the product you received.

Each request will be carefully reviewed by our team. Once the situation has been verified, we will, depending on the case, replace the product, refund the amount paid, or find another solution agreed upon with the customer, in compliance with applicable regulations.

For reasons of hygiene, safety, and consumer health protection, some products cannot be returned or exchanged after opening the package or after being used, except in cases required by law or if the product has defects of conformity.

To be eligible for a return, the product must be returned in the same condition in which it was received, complete with any accessories, manuals, and original packaging. Items damaged due to misuse, modified, or returned incomplete may not be accepted.

Once the return is received at our warehouse, we will inspect the item. If the return is approved, the refund will be processed using the same payment method used for the purchase, unless otherwise agreed between the parties. The time required for crediting may vary depending on the bank or payment service provider.

For any questions regarding returns, exchanges, or after-sales service, our customer service team is available to provide fast, professional, and transparent support.